Perfect order rate
The probability that an order is on time, complete, undamaged and correctly documented, all at once.
Perfect order rate = On-time % × Complete % × Damage-free % × Accurate documentation %
Each component looks healthy on its own dashboard. Multiplied together they show what the customer actually experiences: four processes at 95 to 99 percent leave roughly one order in ten with something wrong.
The multiplication is an approximation that treats the four failures as independent. If you can count orders that passed every check directly from your order data, use that count instead; it is the true figure.
Calculator
The fields start with a worked example. Replace them with your own figures; the results update as you type.
- Perfect order rate
- 89.4 %
- Orders with at least one failure
- 106 of every 1,000 orders
How to read it
Use it to choose where to work next. Raising the weakest component by one point improves the result more than polishing a component that is already at 99.
Common mistakes
- Adding more components always lowers the number. Keep the definition fixed, or trends mean nothing.
- A documentation error the customer never noticed still counts; it will cost an invoice dispute later.
- Do not compare with a competitor's published rate unless you know which components they include.
Last reviewed 21 June 2026.